Overseas picture taken dispute cancellation money more difficult
Marriage is things of life, many people are willing to pay to go to all over the world for their wedding photos. Hong Kong council last year received 92 complaints about overseas marriage photography, there are couples with pay tens of thousands of yuan package fee, after another and pay "hold", also someone asked to make-up block defect and provide tailored dress, but not be ignored. Council of Hong Kong and found that if a part of the wedding photography company failed to provide services on time, won't make a refund, the request customer switch to other services or another day wholesale lots tools
"Hold" is not the mind refuse refund processing fee
YanXiaoJie the year before to 19900 yuan (hk $, hereinafter the same) to buy a marriage in South Korea photography package, shooting on the day of her request to make up to remedy drooping eyelids, and instructed the fine yards dress supplier's boyfriend, skinny, but eventually YanXiaoJie still feel fine "big eyes" and boyfriend clothes don't fit, then to the hotel, the hotel promised to modify the 5 photos, but unsatisfactory results. Yin reclaim process cost 8000 yuan, but the hotel refuse to refund the guest has been receiving. Yin then complain to the council, store the firm in a refund, but expressed a willingness to follow up photos again.
Another complainant Yao Xiaojie purchase to yunnan photography package, staff said they would offer "of" service, but then renege company, will pay 3800 yuan more means of phase and freight is 510 yuan, yao was helpless to accept, but the wedding photos collection of inferior quality, photo sorting is wrong, then complain to the council, requiring companies to return receipt phase fee and freight, but refused, Yao Zheng consider following a civil claim.
All departments to urge you believe verbal commitment
The Hong Kong council earlier send questionnaires, wedding photos photography services between Hong Kong 26 overseas marriage photography package price and service conditions. Statistical package covers 58 photography, photography of the Macao SAR, Taiwan, South Korea, Japan, price from 5888 yuan to 88000 yuan. Four companies require customers to full payment when alone, another eight marriages between photography company said that in case of insufficient number of departure or flight arrangements from attending cancellation, the company will not refund, will suggest the customer moved to other areas or to switch to other services.
In addition, most of the package does not include the newcomer in local transportation and accommodation costs, part of the package more customers will be asked to pay the rental, fuel surcharge, scenic spot entrance fee, and taking group meal, etc. Hong Kong council director-general Huang Fengxian reminds couples should be verify the terms of the contract, we should not depend on service providers verbal commitments, shall require the other party by written records in detail all the terms of the agreement, "if the other party is not willing to, at the customer's own records, can be to the service provider to verify via email".